Cambridgeshire Fire and Rescue Service

Cambridgeshire Fire and Rescue Service has benefitted from ioda Ltd’s services for over 10 years. They regularly deliver training to our staff on professional behaviour and provide them with knowledge and skills to challenge behaviours that fall short of the Service’s standards. These courses have had excellent feedback and ioda have been happy to review and update the focus of the course objectives as required.   This has really helped us in our journey of continuously improving the organisation’s culture. When we wanted to hear from staff about behaviours in the workplace and knew this would be sensitive, ioda Ltd were able to help us with the research in a completely confidential way that built trust with our staff contributors.

The Story - Cambridgeshire Fire & Rescue Service are responsible for delivering a fire and rescue service to the 805,000 people of Cambridgeshire and Peterborough operating from 28 fire stations. As an emergency service delivering a wide range of services requires their staff to be highly trained, professional and inclusive. Our journey with them began with the Senior Management Team back in 2008 when they decided they needed a cultural shift to realign their organisational values and develop the skills of their workforce in relation to Equality, Diversity and

The Solution - ioda started working in partnership to build a training strategy that would support their people. It involved working with their Equality & Diversity Champions who could help signpost individuals for support and guidance as well as looking at solutions address problem areas within the service, ensuring attitudinal behavioural shift could take place. The relationship continues to this day. ioda still play an important role in supporting the workforce to be the very best they can be for the communities of Cambridgeshire & Peterborough.

“Great training course – extremely effective. Lisa knew all the stuff and really engaging and interactive to. Training was delivered with enthusiasm and humour which held our interest.”