"Very professionally run with very relevant material. One of the best courses I have ever attended, lots of useful information to resolve issues within the workplace."
Oldham Metropolitan Borough Council
The ioda logo is your guarantee of quality and best value it is a mark that this program has passed the very highest standards in design and training success.
We design each training programme to meet your specific needs in terms of aims, objectives, delegate’s needs, organisational culture, resources, budget and delivery style and outcomes.
Aim:
This practical course equips delegates with the necessary skills and knowledge to provide an informal first point of contact for employees experiencing conflict or problems in the work place.
The first contact, mediator, advisor role increases the range of options open to employees for addressing problems in the workplace at an early stage, before recourse to formal and often damaging processes become necessary.
Delegates will receive clear, practical help and advice on a whole range of issues relevant to all modern organisations which have a diverse workforce.
The course will be of benefit to all managers and people who work with Equality Fairness and Diversity.
See below for a few of the many benefits and a brief course overview:
Add value to your organisations ability to support your staff when they most need it.
Have the practical skills necessary to deal with real and relevant issues within your organisation
Approach sensitive issues in a structured and constructive way
Have the confidence to continually role model best practice through your own behaviour to influence others and develop positive workplace relationships
Understand various grievances, difficult situations and problems with harassment & bullying and what action needs to take place.
Understand individual discrimination issues –on Race, Sexual Orientation, Disability, Gender, Religion or Belief and Age.
Programme Duration: This Three day programme is prepared and presented in-house exclusively for your organisation at a time and location that suits you. This programme requires a minimum of 8 delegates
