Managing problems requires not only skills and knowledge but also confidence on the part of the manager to have these often difficult conversations. Effective training enables managers to be courageous and have the discussions that are necessary but often overlooked.
The importance of successfully managing performance and challenging inappropriate behaviour at the earliest opportunity can never be overstated. All too often, initial problems or conflicts are overlooked or ignored and can engender poor performance or escalate into formal complaints and grievances. These are damaging to staff and the organisation in terms of morale, cost effectiveness and lost opportunities. In the worst scenarios, they can even result in employment tribunals.
Overview:
This course is designed to integrate practical management tecchniques with organisational procedures using group activity and individual participation in practical scenarios. Its outcome is to give managers the skills and more importantly the confidence to have those vital ‘courageous conversations’.
It is divided into three main sections:
- Identifying problems
- Conflict management
- Interviewing skills
Aims:
- To equip the delegates with skills that will enable them to deal effectively with and manage problems in the workplace
Programme Duration:
This 1 day programme is prepared and presented in-house exclusively for your organisation at a time and location that suits you. This programme requires a minimum of 8 delegates.
Programme Delegates:
All staff with responsibility for managing others.
What to do next?
Request More Information on Courageous Conversations
also offer an initial,
Free No Obligation Consultation. We design each training programme to meet your specific needs in terms of aims, objectives, delegate's needs, organisational culture, resources, budget, delivery style and outcomes.
We have the expertise and experience to help you find what the best next step is for you to get your people and organisation where they need to be.
Feel free to
contact and book a free consultation or call now on
01937 831414 where our customer service team are available to help.
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