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Background:
In any working environment, staff will experience problems and difficulties either with resources, colleagues or staff. Not every problem will result in a conflict however every conflict is inevitably a problem. The importance of successfully managing problems and challenging inappropriate behaviour at the earliest opportunity can never be overstated. All too often, initial problems or conflicts are overlooked or ignored and escalate into formal complaints and grievances. These then become damaging to staff and the organisation in terms of moral and lost opportunity costs. In the worst scenarios, they can even result in employment tribunals. Managing problems requires not only skills and knowledge but also confidence on behalf of the manager. Effective training and development provides managers with these crucial abilities to be courageous and have the conversations that are necessary but often overlooked.
Overview:
This course is designed to integrate the management models, organisational mechanisms, systems, procedures/policies that are required to deal with problems in the workplace, via group activity and individual participation in practical interviews. Its outcome is to give managers the skills and importantly the confidence to have those 'courageous conversations' that are all too often ignored.
It is divided into three main sections:
- Identifying problems
- Conflict management
- Interviewing skills
Aims:
- To equip the delegates with skills that will enable them to deal effectively with and manage problems in the workplace
- To develop appropriate communication skills to manage others effectively
- To recognise the difference between assertive, submissive, manipulative and aggressive behaviour
- To develop assertive responses and strategies to manage conflict situations productively
Programme Duration:
This 2 day programme is prepared and presented in-house exclusively for your organisation at a time and location that suits you. This programme requires a minimum of 8 delegates.
Programme Delegates:
All staff with responsibility for managing others.
What to do next?
Request More Information on Managing Problems in the Workplace  also offer an initial, Free No Obligation Consultation. We design each training programme to meet your specific needs in terms of aims, objectives, delegate's needs, organisational culture, resources, budget, delivery style and outcomes. We have the expertise and experience to help you find what the best next step is for you to get your people and organisation where they need to be. Feel free to contact and book a free consultation or call now on 01977 682425 where our customer service team are available to help. Previous Page | 
