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Customer Care

Background:

Organisations now recognise the importance of getting close to their customers and service users. Listening to customers, understanding their needs and establishing clear standards of quality are all key functions for the customer or service user experience.

Organisations that have clear customer service standards, both internal and external, which link to their corporate values, enhance their reputation and standing with communities and service users in general.

The customer service experience is facilitated by managers and delivered by staff. Ensuring that all involved understand their role is a pre-requisite to providing the service that exceeds expectations.

Overview:

A participatory programme supported by tutor guidance which builds on delegates' current roles and experience. The programme explores links between customer care, Quality of Service and the delegates' contribution to the organisation's success.

VARIOUS PROVISION:

Awareness Days
Distance Learning
Accredited Training

Aims:

To provide participants with a range of skills to deliver an enhanced Quality of Service, meeting the needs of the internal and external customer
To develop personal effectiveness and gain a greater understanding of their individual contribution to the organisation

Programme Duration:

Agreed following detailed discussions.

Programme Delegates:

All personnel who are required to provide a high level Quality of Service, even when dealing with customers in difficult and challenging circumstances.

What to do next?

Request More Information on Customer Care.

also offer an initial, free no obligation consultation. We design each training programme to meet your specific needs in terms of aims, objectives, delegate's needs, organisational culture, resources, budget, delivery style and outcomes.

We have the expertise and experience to help you find what the best next step is for you to get your people and organisation where they need to be.

Feel free to contact

and book a free consultation or call now on 01977 682425 where our customer service team are available to help.

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