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Background:
One of the fundamental skills required by staff at all levels in modern contemporary organisations is the ability to communicate effectively. Clear, concise and, where appropriate communicating with warmth can produce significant benefits in relationships with colleagues and service users.
Giving staff the skills to communicate outwardly and to listen effectively enables them to understand others needs, express their own and reduces confusion or conflict. Effective communication is also more than talking or listening; it includes emotional intelligence, awareness of self and others and the ability to seek and obtain clarity of information. Good communication at all levels improves performance, moral and quality of service.
Overview:
This is a delegate centred, interactive and highly engaging course, designed to encourage participation and practice. Delegates work with each other to gain an understanding of their current communication styles, their effectiveness and their impact on others. Within a safe and supportive environment, delegates are encouraged to provide helpful feedback to reflect upon and improve. A range of communication theories and techniques are examined before blending practical skills through group discussion and micro-role plays.
Aims:
- To develop an awareness of their personal communication style, its effectiveness and its impact on others
- To improve their inter-personal communication skills and their relationship with others
Programme Duration:
This 1 day programme is prepared and presented in-house exclusively for your organisation at a time and location that suits you. This programme requires a minimum of 8 delegates
Programme Delegates:
What to do next?
Request More Information on Effective Communication Skills.
 also offer an initial, free no obligation consultation. We design each training programme to meet your specific needs in terms of aims, objectives, delegate's needs, organisational culture, resources, budget, delivery style and outcomes.
We have the expertise and experience to help you find what the best next step is for you to get your people and organisation where they need to be.
Feel free to contact and book a free consultation or call now on 01977 682425 where our customer service team are available to help.
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