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Overview:
A participatory programme for all managers and supervisors who are required to achieve increased performance through total quality management. The programme is a mixture of flexible and distance learning material, supported by tutor guided workshops.
The programme begins with an induction and module one (2 days). Each candidate will receive a comprehensive learning package of management literature and five flexible learning books (each book covers one module). This is then followed by a further 4 one day tutor-guided workshops. The programme is made up of five modules (each module is made up of two units).
The materials enable the participants to explore their role through case studies, organisational examples, management theories and practices and personal development plans taking into account the manager's level of experience. They are expected to not only demonstrate vocational competency but also analysis, application and evaluation of concepts and activity supported by sound academic rigour. The wide range of management concepts include contemporary issues such as Best Value, Achieving Organisational Excellence and Continuous Improvement.
Aims:
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To provide comprehensive and detailed coverage of the skills, abilities and underpinning knowledge required by the modern manager to match limited resources to ever-growing demands
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To focus upon how to achieve total quality and increased performance through improved management activity
Outcomes:
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Demonstrate an ability to understand a wider range of management issues and practices
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Identify their own development needs and action plan to improve them
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Understand action centred leadership and the benefits of effective process management
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Understand and demonstrate effective communication skills including conflict resolution
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Identify different organisational structures and the various skills and abilities of a manager in a control/support structure
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Understand feedback in the workplace, delegation and critical assessment
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Recognise different management styles and have an understanding of management principles and theory
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Understand achieving organisational excellence including Enabling Resources, Processes and Best Value
Programme Duration:
The programme is flexible with timescales and can take between 6 months and 1 year
Programme Delegates:
All first line and middle managers with responsibility for others and who are required to provide increased performance and improved service delivery
What to do next?
Request More Information on Level 5 Professional Certificate in Management Studies (EdExcel)  also offer an initial, Free No Obligation Consultation. We design each training programme to meet your specific needs in terms of aims, objectives, delegate's needs, organisational culture, resources, budget, delivery style and outcomes. We have the expertise and experience to help you find what the best next step is for you to get your people and organisation where they need to be. Feel free to contact and book a free consultation or call now on 01977 682425 where our customer service team are available to help. Previous Page More Information Contact | 
