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Background:
To thrive and survive in today's complex world of work, people's behaviour and actions can potentially bring to the working environment issues of bullying, harassment or discriminatory practice. The development of first contact advisors can bring significant value to the organisation, thus ensuring such issues are dealt with speedily.
Those organisations that have established first contact advisors have benefitted hugely from this development.
Providing this type of response ensures limited use of the grievance process, the environment in which people work is one of value, dignity and respect and therefore enables productivity to remain high.
Overview:
This highly interactive training course will provide an opportunity for delegates to share best practice in relation to the development of first contact advisors within their organisation; what the role of first contact advisor is all about and more importantly, what it isn't about.
The recruitment and selection process of advisors will be addressed and how to avoid some of the pitfalls associated with this process. The programme will include a mix of trainer input, group discussion, syndicate exercises, problem solving case exercises and role play.
Aims:
Programme Duration:
This 3 day programme is prepared and presented in-house exclusively for your organisation at a time and location that suits you. This programme requires a minimum of 8 delegates.
Programme Delegates:
HR professionals, strategic decision makers, Union officials and individuals who are potential recruits for the role of first contact advisors.
What to do next?Request More Information on Support in Safe Hands.  also offer an initial, free no obligation consultation. We design each training programme to meet your specific needs in terms of aims, objectives, delegate's needs, organisational culture, resources, budget, delivery style and outcomes. We have the expertise and experience to help you find what the best next step is for you to get your people and organisation where they need to be. Feel free to contact and book a free consultation on 01937 831414 where our customer service team are available to help.
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