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Background
The purpose of mediation is to bring people together who have experienced conflict or a breakdown in the working relationship. Introducing the mediation process has to be thought through appropriately, is it the right time with the right people and more importantly what are the desired outcomes?
Often when dealing with people in challenging circumstances, they may be emotional and lack objectivity. It is important that we do not ignore the emotional perspective for as human beings, this is something that is intrinsic to our make-up.
Basic analysis suggests workplace behaviour is assumed to be fully rational. This can create highly unrealistic and inaccurate assessments of the working environment.
Whenever conflicts arise it is often a sign that emotions are also surfacing. Ignoring the emotional elements in conflicts and focusing only on rational and task concerns is highly unlikely to be effective in resolving conflict.
Effective mediation will help identify issues, resolve conflicts, reinstate relationships and develop a healthy working environment.
Overview
This often highly charged and emotional workshop deals with real issues, both past and present, brought to the session by the participants. Through skilful facilitation and mediation, the trainer will model best practice, debriefing actions and outcomes. A range of appropriate techniques and models are used to provide delegates with a safe structure for them to operate in, both on the course and in the workplace.
Aims
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To provide participants with the knowledge, understanding, skills and confidence to mediate in a range of difficult and highly charged situations
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To develop the skills to identify critical success issues, manage emotions and value based problems, leading to a successful resolution
Programme Duration:
This 3 day programme is prepared and presented in-house exclusively for your organisation at a time and location that suits you. This programme requires a minimum of eight delegates.
Programme Delegates:
Managers, HR professionals, first contact support and Equality Champions.
What to do next?
Request More Information on our Mediator and Advisor Course.  also offer an initial, free no obligation consultation. We design each training programme to meet your specific needs in terms of aims, objectives, delegate's needs, organisational culture, resources, budget, delivery style and outcomes. We have the expertise and experience to help you find what the best next step is for you to get your people and organisation where they need to be. Feel free to contact and book a free consultation on 01937 831414 where our customer service team are available to help. Previous Page
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